I had set up a post to autopublish, but it wasn't posted... what's happening?
For overall context: We are very regularly checking the API connection to the Social Media platforms that are connected. So, in 99%+ we can safely assume, that the connection itself is working. Of course, even the most stable platform can sometimes have a little bit of a breakdown some time... and if that should happen to Facebook, Linkedin etc. this is beyond our control.
In the most cases if a post did not post, the reason is actually quite straight on and can easily be fixed.
Some examples of what we have seen so far - and how to fix it:
trying to post a format to a channel where this format is not available (think: YouTube and trying to send a graphic plus caption there ... that won't work).
=> Make sure the post you're posting and its format fit the platform and its formats.
posting a post that exceeds the character limitations given by that platform. We have built in the current limits into Ägile Ässets, and it will typically only show you those channels ready to be activated that are good to go. However, there is a slight fog area about emoji and for how many characters they count.
=> If you want to 100% make sure that a post goes through automatically for example to Linkedin, we recommend to give it a bit more buffer in terms of caption length.
mapping the post on the calendar, however then (from list view or else) deleting it from the database. In that case, it cannot be published anymore, because it does not exist anymore. Just don't do that and you and your post will be fine. :)
one assumed that the post would automatically shoot once it was dragged and dropped to the calendar. That is not the case. If you drag and drop a post to the calendar, it shows there and you can still very flexibly move it around (which is the whole point of the agile set up here).
A post that looks like this on the calendar, will not shoot yet. It is great to map out the story along the timeline, but not activated yet.
=> It will only "shoot"/autopublish after you have activated it for doing so. Click again on the post, choose the respective channel and time, then click "save and shoot". A tiny clock sign will then show up on top of the post, that after it is posted, will turn to a checkmark.
! Only posts that have the little clock sign will be autopublished.
is the post published but 'at the wrong time'? You might then please check in your account settings whether you have set up the correct time zone.
=> Go to 'settings' (upper right corner of the app dashboard, the wheel icon) and then adapt it here:
So, if a post should not post even though you thought it was set up it, check these first. And else, feel free to reach out and we'll be happy to help.
In the most cases if a post did not post, the reason is actually quite straight on and can easily be fixed.
Some examples of what we have seen so far - and how to fix it:
trying to post a format to a channel where this format is not available (think: YouTube and trying to send a graphic plus caption there ... that won't work).
=> Make sure the post you're posting and its format fit the platform and its formats.
posting a post that exceeds the character limitations given by that platform. We have built in the current limits into Ägile Ässets, and it will typically only show you those channels ready to be activated that are good to go. However, there is a slight fog area about emoji and for how many characters they count.
=> If you want to 100% make sure that a post goes through automatically for example to Linkedin, we recommend to give it a bit more buffer in terms of caption length.
mapping the post on the calendar, however then (from list view or else) deleting it from the database. In that case, it cannot be published anymore, because it does not exist anymore. Just don't do that and you and your post will be fine. :)
one assumed that the post would automatically shoot once it was dragged and dropped to the calendar. That is not the case. If you drag and drop a post to the calendar, it shows there and you can still very flexibly move it around (which is the whole point of the agile set up here).
A post that looks like this on the calendar, will not shoot yet. It is great to map out the story along the timeline, but not activated yet.
=> It will only "shoot"/autopublish after you have activated it for doing so. Click again on the post, choose the respective channel and time, then click "save and shoot". A tiny clock sign will then show up on top of the post, that after it is posted, will turn to a checkmark.
! Only posts that have the little clock sign will be autopublished.
is the post published but 'at the wrong time'? You might then please check in your account settings whether you have set up the correct time zone.
=> Go to 'settings' (upper right corner of the app dashboard, the wheel icon) and then adapt it here:
So, if a post should not post even though you thought it was set up it, check these first. And else, feel free to reach out and we'll be happy to help.
Updated on: 01/02/2024
Thank you!